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“Our network stats are all good, we have a very stable and reliable network.” Yet, why do on average 40% of customers churn because of network quality issues? Communications service providers (CSPs) that approach network and service performance from a customer centric perspective recognize there is plenty of room for improvement.

Bouygues Telecom, a leading provider of mobile, IPTV and broadband services in France, has selected Accedian, the leader in performance analytics and end user experience solutions, to increase the performance of its networks and services with real-time, microsecond-level performance visibility.

What is the best way to implement QoS / QoE in these environments, and how do you effectively monitor performance and implement closed loop automation? Let’s start with the fact that, in general, the monitoring and automation around QoS and QoE is expected to come from “telemetry”—but little time seems to be spent on this telemetry data itself.

In this Technology Spotlight, IDC provides insight into why transformative technologies such as public and private cloud and hybrid infrastructure requires equally transformative performance monitoring capabilities to be successful.

The value proposition for software-defined WAN (SD-WAN) varies somewhat depending on whether the organization deploying it is a communications service provider (CSP), managed service provider (MSP), or an enterprise.

Effective management of performance in SaaS environments is difficult. But, end-to-end insight into network and SaaS service performance to isolate where degradations exist and to see how things are functioning on the day-to-day is a possibility.

With North-South monitoring, you are only getting 20% of the data needed to troubleshoot issues. You need East-West monitoring. When every server was on-premise and physical, it was easy to mirror traffic using distributed analyzers. That was then, this is now. Enter a more efficient and cost-effective East-West traffic monitoring solution.