Quick Service Restaurants

Overview

Quick service restaurants are going through format changes, adding new channels of engagements, and integrating new partners to enable delivery. The advancements in computer vision and natural language processing offers new possibilities to automate processes from order management to kitchen operations providing an integrated view of both the front of house and back of house. While past customer volumes and key events are good indicators of demand, we now have the opportunity to bring up to the hour inventory needs, dynamically change menus during busy periods and move staff between stations to maximize productivity. The introduction of self service kiosks was a game changer over 10 years ago; QSR operators have the opportunity to make even more radical changes using new technologies to address key challenges.