Ecosystem Partners

eoLive – Delivering Real-Time Analytics

User-Defined KPIs in real-time

eoLive is the latest generation real-time customer experience dashboard solution that turns data into real-time actionable intelligence about customer experience by alerting on issues that can impact services along with the number of customers impacted by any issue. eoLive provides real-time actionable intelligence to many groups including NOC/SOC, operations and engineering and gives instant prioritization for people constantly in information overload.

• NOC/SOC tool
• Proactive monitoring of customer impacting issues
• Minimize network and service downtime and increase customer satisfaction

The Importance of Service Assurance Solution in Today’s Subscriber Focused Ecosystem

Service Assurance means maintaining the service; timely response to and resolution of customer or network triggered problems, tracking, reporting, managing and taking action to improve performance for all aspects of a service.

Key new features, including geographical representation (GIS) support that shows where problems are occurring and displays the number of subscribers impacted by any problem, gives instant prioritization of problems.

Key Target Users

• Customer Care Teams
• Network Operations

eoMind - Automating Insight

Network peace of mind. Instantly.

One of the largest challenges in telecoms today is making sense of the huge amounts of data available to management, operations, marketing, engineering and customer care in order to understand the subscribers’ Quality of Experience (QoE). There is simply too much data making it almost impossible to actually identify the issues in a short period of time.

Big data in telecoms is characterized by the large volumes of data (often many billions of event records per day are generated) and the many varieties of that data (the different interfaces, network and application technologies that are monitored). The data can be extracted from network elements, probes, sensors, log files and even from social networks.

For a variety of reasons - mostly a lack of time and resources - this priceless data is often left lying dormant; opportunities for improved service, cost, and customer retention are lost. Allowing this data to sit idle is clearly not an effective use of a CSP’s information asset. Identifying the insights inside the data streams is therefore key to identifying issues that affect your customers and also to respond to threats and opportunities for service delivery.

A continuous process of extraction of information is required to maximize the investment in data sources that CSPs have already made.

Key Target Users

• Network Operators who need to analyse huge amount of data coming from their network
• Operational executives who would benefit from key insights that impact the performance of the network and subscriber experiences
• Tactical officers who need to identify the issue and possible causes without specialist involvement
• Financial executives needing analysis in real time – leveraging a streaming analytics technique that give results in seconds
• Typical roles interested in these benefits include CIO – Chief Information Officer, CTO – Chief Technology Officer, COO – Chief Operating Officer, VP Engineering, VP Customer Experience, VP Operations